Support Center
For any issue, question or feedback, send us an e-mail and we'll get back to you as soon as possible.
[email protected]How do I restore my purchase?
Open the app → go to Profile → tap "Restore Purchases". Your subscription will be restored using your Apple ID.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to Settings → Apple ID → Subscriptions on your iPhone and cancel there. Vangia has no access to cancel on your behalf.
I was charged but the Premium features are not unlocked.
Please tap "Restore Purchases" in the Profile screen. If the issue persists, contact us at [email protected] with your Apple receipt and we'll resolve it promptly.
How does the AI crystal analysis work?
Point your camera at a crystal or type its name. Vangia sends the image or text to an AI model which returns a detailed energy and healing insight. No image is stored after the response is generated.
Is my journal data backed up?
Journal entries are stored locally on your device only. We recommend enabling iCloud Backup in your iOS settings so entry data is included in your device backup.
How do I delete my account and data?
Go to Profile → scroll to the bottom → tap "Delete Account". All data associated with your account will be permanently removed. You can also send a deletion request to [email protected].
The app is crashing or not loading correctly.
Try closing and reopening the app. If the problem persists, delete and reinstall the app from the App Store — your purchases will be restored via "Restore Purchases". Contact us if you still experience issues.